Terms of service
1. The Agreement
The agreement consists of these terms of sale, information provided in the order process, and any separately agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties takes precedence, provided it does not conflict with mandatory legislation. The agreement will also be supplemented by relevant statutory provisions governing the sale of goods between businesses and consumers, including the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) and the Right of Withdrawal Act (angrerettloven).
2. The Parties
The seller is Cedrico Global AS, Fornebuveien 42, 1366 Lysaker, Norway, contact@cedrico.no, org.nr 991 441 557. Tlf +47 947 89 999. The buyer is the consumer placing the order, referred to below as the buyer.
3. Price
The stated price for the product and services is the total price the buyer must pay. All prices are stated in Norwegian kroner (NOK) and include VAT (MVA) and all fees and additional costs. We reserve the right to correct pricing errors or typographical errors in price, and reserve the right to cancel the purchase if the customer has purchased products at an incorrect price.
4. Formation of the Agreement
The agreement is binding on both parties once the buyer has submitted their order to the seller. The agreement is nevertheless not binding if there has been a writing or typing error in the seller's offer in the online store's ordering system, or in the buyer's order, and the other party realized or should have realized that such an error existed. The seller reserves the right to refuse to fulfil an order in the event of suspected misuse or similar. The seller may also limit the number of orders from a customer.
5. Payment
The buyer may pay using the payment methods offered at checkout. If the buyer uses a credit or debit card, the seller may reserve the purchase amount on the card at the time of order. The card will be charged on the same day the goods are shipped.
6. Delivery
Delivery has taken place once the buyer, or their representative, has taken possession of the item. If no delivery time is stated in the ordering process, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order, in accordance with the Consumer Purchases Act. We aim to process and dispatch orders within 1–2 business days of receiving them. Delays can occasionally occur — this is a target, not a guarantee.
We deliver to addresses in Norway. Shipping options and shipping costs are shown at checkout before the order is confirmed.
7. Risk of Loss
Risk for the goods transfers to the buyer once they, or the buyer's representative, have received the goods in accordance with clause 6.
8. Right of Withdrawal
The buyer has a 14-day right of withdrawal, with no need to give a reason, in accordance with the Right of Withdrawal Act (angrerettloven). The buyer must notify the seller of their decision to withdraw within 14 days from the day the buyer (or a third party nominated by the buyer, other than the carrier) receives the physical goods. If the purchase consists of multiple deliveries, the period runs from the day after the last delivery is received.
The withdrawal deadline is deemed met if notice is sent before it expires. Notice should be given in writing (withdrawal form, email, or letter).
When exercising the right of withdrawal, the item must be returned without undue delay and no later than 14 days from when notice was given. The buyer covers the direct costs of returning the item. The seller may not charge a fee for the buyer's use of the right of withdrawal.
The buyer may examine or test the item in a reasonable manner to establish its nature, characteristics, and function, without losing the right of withdrawal. If examination or testing goes beyond what is reasonable and necessary, the buyer is liable for any resulting diminished value of the item.
The seller is obligated to refund the purchase price without undue delay, and no later than 14 days from receiving notice of the buyer's decision to withdraw. The seller has the right to withhold payment until the goods have been received, or until the buyer has provided proof that the goods have been returned. Refunds are made to the payment method used at checkout. Read more in our Return and Refund Policy.
9. Delay and Non-Delivery — Buyer's Rights
If the seller does not deliver the goods, or delivers them late, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the Consumer Purchases Act, withhold payment, demand performance, cancel the agreement, and/or claim compensation from the seller. For evidentiary purposes, claims of breach of contract should be made in writing (e.g. by email). The parties' rights and obligations in the event of delays or defects are governed by mandatory Norwegian consumer protection law, which cannot be limited by this agreement.
10. Interest on Late Payment
If the buyer does not pay the purchase price in accordance with the agreement, the seller may charge interest on the outstanding amount in accordance with the Norwegian Late Payment Interest Act (forsinkelsesrenteloven). In the event of non-payment, the claim may, after prior notice, be referred for debt collection in accordance with the Norwegian Debt Collection Act (inkassoloven).
11. Fee for Uncollected Goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover, at most, the seller's actual outlay for delivering the goods to the buyer. Such a fee may not be charged to buyers under the age of 18.
12. Warranty
Any warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer's statutory rights regarding non-conformity, delay, or defects.
13. Personal Data
The seller's privacy policy can be found here.
14. Dispute Resolution
Complaints should be directed to the seller within a reasonable time, cf. clauses 9 and 12. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Norwegian Consumer Council (Forbrukerrådet) for mediation. If mediation does not succeed, the case may be brought before the Consumer Complaints Committee (Forbrukerklageutvalget).
Contact Information
Email: contact@cedrico.no
Tlf: +47 947 89 999
CEDRICO GLOBAL AS, Org.nr: 991 441 557
